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RETURNS

Returns  If for any reason you would like to return your item please contact us at email@newtonwatches.com. State your name, order number and the reason for you

Returns 

If for any reason you would like to return your item please contact us at email@newtonwatches.com. State your name, order number and the reason for your return. This must be within 14 days of purchase and the item unworn and in completely new condition.

If you return an item we will issue you with a store credit for the same amount. Please note that we are unable to offer returns on crowdfunded or pre-ordered items sold at a discount; although if a mistake has been made, an exception might be made.

What's the return process?
We offer simple returns in these countries:
- United States
United Kingdom

- Canada

Email us and a return label for the return shipment will be sent. A flat rate of USD $15 per item will be deducted from your refund to cover return shipping, handling and restocking. 

The product(s) must be unused – in its original packaging with straps without marks on it and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for an exchange to be made. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. 

To arrange a return, please email us at email@newtonwatches.com

EXCHANGES

How do I exchange an item?
We don’t operate a standard exchange service. If you want to order an item in a different size or another color, just place a new order in our online shop. We can only accept the exchange if the item you are returning qualifies for a return and is unused and in pristine condition, with all of the original packaging. We'll send you a return label for the original item (free of charge), and no restocking fee will be applied.

For additional queries, email us at email@newtonwatches.com and we’ll help you out.

Warranty

If you believe any item is defective or damaged we apologise. Please contact us immediately at email@newtonwatches.com. Our team will reply and discuss your warranty claim.

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